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Media Contact: Pamela Hoy Vice President of Marketing (210) 558-6086 pamela.hoy@pendum.com |
Hi-Tech Armored, Maintenance, and Call Centers to Enable Better Service
January 9, 2009 – Denver – Pendum LLC, the nation’s largest independent provider of ATM cash automation solutions, today announced plans for major upgrades to its key facilities in Illinois and Colorado. The facilities enhancements are part of Pendum’s strategic plan to enable more efficient service and long-term growth company-wide.
In Illinois, Pendum will relocate its Westmont armored and corporate support offices to a new state-of-the art armored operations center, located in nearby Elmhurst, IL. Plans are also underway to open a sophisticated ATM tech center. In Colorado, Pendum will expand its Denver call center, augmenting current technical support work and dispatching provided by Pendum, and enabling seamless, consistent national service delivery.
“We’re in a great financial position to invest in our business, so now is the right time to align our people and facilities for the future,” said Jim Campbell, Pendum CEO. “Our new operations centers and call center will provide the infrastructure and resources our employees need to improve our customer service and manage our continued growth.”
Plans for the new facilities focus on enhancing “The Value of ONE,” Pendum’s service mark, which captures the company’s ability to provide a seamless combination of ATM sales, maintenance and armored cash services.
The new flagship ATM tech center in Illinois will serve as a hi-tech training and support hub for Pendum’s service technicians nationwide. The new armored location will be a fully operational state-of-the-art vault facility delivering armored service to customers in the area. The completed facilities will be in close proximity, allowing more integrated collaboration between Pendum’s armored and maintenance teams, as well as convenient visits from customers who wish to tour both buildings.
The expanded call center will be the centerpiece of Pendum’s corporate headquarters in Denver. The larger facility and technology upgrades will improve Pendum’s ability to communicate with customers quickly and effectively. The centralized location will also enable consistent training of call center personnel.
Construction and relocation is expected to be completed by mid-2009. Pendum does not expect any disruptions to customer service as a result of the facilities upgrades.
About Pendum
Pendum LLC is the nation’s largest independent provider of cash automation solutions, including sales and service of ATMs, kiosks, cash dispensers and recyclers, and armored cash replenishment. Pendum’s single-source solution for hardware, software, equipment maintenance, cash management and delivery simplifies the vendor management process and creates unmatched value for clients. The company services more than 60,000 ATMs, teller cash dispensers and recyclers and desktop peripherals in 42 states, enhancing profitability and performance for more than 1,600 customers. For additional information, visit www.pendum.com.
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